Getting customer service right in a clothes shop can be a bit tricky at times. How can you tell if a person just really wants to browse and be left alone or is hanging around for someone to come and help them? Setting it up wrong can be a small disaster, so it's a minefield at times. In the long run, there isn't a truly surefire way of telling. Some people just prefer an alternative form of service. Here's a couple of ways to assist you ensure customers get probably the most from the shops.
Be ready for questions. Your staff need to know the ins and outs of everything in the store from the makes on the racks to the sizes for sale in the stockroom. Having staff that seem knowledgable will increase the trust the customer has in them. Everyone's conscious that shop assistants are trying to sell, but it'll always help when they really believe the assistant once they say "That looks great for you!" https://jabelledesigns.com.
Linked to this is having staff that get the fashion on sale. They don't necessarily have to dress in this style (although it's always advisable to have your employees wearing the stuff you sell), however they need to know what works and what doesn't. Like, in a niche shop like Cyberdog, the staff need to know what they're trying to sell, how it goes with other things and whether it's right for a walk about town or an evening in a club. With those places the customer is normally clued up as well, so if they can tell the assistant doesn't know their stuff, they'll be put off.
In addition you need to work through just how proactive you must be. It all depends on the kind of shop you wish to run. In small boutique shops, it's perfectly fine to go up and ask if someone needs some assistance, whilst in other places it appears to be intrusive. It's up to you to create the vibe of your shop and act accordingly to it. You'll usually have the ability to tell if someone looks lost and needs help, so ensure they think comfortable and let them know they can possess some advice if they want it. Make sure to remember though that pushy sales techniques don't work in shops unless the customer is specifically after advice. Waltzing up to someone and telling them how great they'd try looking in the dress they're casually gazing at probably won't help much https://www.watchovers.com.
Finally, be prepared for difficult customers. Sooner or later you will get people wanting to scam you about refunds or complaining about the caliber of something you've sold them. This is a fact of the business. You will need to work through beforehand how you'll deal with one of these people. It can sometimes be good to offer them a little slack even though you know they're wanting to pull a quick one, but don't let them take advantage. You don't want to be referred to as a soft touch.
